Returns

We often use gemstones for Jaylaa jewelry, because it is a natural product, your jewelry may differ slightly from the photo.

Furthermore, the materials JAYLAA works with are carefully selected and obtained in a fair way. The gold and silver colored metal used is made of precious metal 925 sterling silver, unless otherwise stated.

These metals can therefore discolour due to water (such as rain/while washing dishes/showering) and due to the pH value of the skin.

If you wish to return something, the procedure is as follows:

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. Consult the website of your carrier for the exact rates. If you use your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to Jaylaa Jewelry. To use this right, you can contact us via info@jaylaa.nl. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Click here for the return form.

Your money will be refunded to the same account you used to pay for your order. It may take 3-8 business days to refund the money in the same way as it was paid.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can charge you for this reduction in value of the product. So treat the product with care and make sure that it is well packaged when returning it.